This will be a brief post, serving only to clarify a common misconception.
At the end of chapter eleven Luzzatto finally addresses character flaws. (I say finally because the uniformed assume the entire book is devoted to this topic.) He presents a list of the top four, beginning with Arrogance. Luzzatto's definition is similar to what you will find in the dictionary: having an exaggerated sense of one's own importance and an expectation of recognition and praise.
Some people are arrogant because they consider themselves intelligent, handsome, or special in some other way, and they may be correct, but Luzzatto explains that they are also blind.
"The mind of man fails to see his deficiencies or recognize his baseness. For if he were able to see and would recognize the truth, he would turn away and distance himself far from all these evil and corrupt behaviors."
Now, we are all familiar with arrogant people, but not all arrogant people are arrogant. In fact, I would argue that the vast majority of arrogant people are actually quite humble. Allow me to explain.
We need to differentiate between arrogant thinking and arrogant behavior. Arrogant thinking, the גבה לב of the Torah, is the contemptible arrogance spoken of by our sages. As described above, it refers to a person who thinks he's God's gift to the world. On the other hand, arrogant behavior is just that, a behavior, and it is not always indicative of a person with an inflated self-image.
Arrogant behaviors are typically symptomatic not of a person who prides himself on his unique qualities, but of a person with a low self-esteem. People who lack self-worth put others down and present themselves as superior as a way of feeling better about themselves and protecting their fragile egos.
Just as Luzzatto observed that multiple, even contradictory behaviors can result from arrogant thinking, so too we find identical behaviors emerging from disparate ways of thinking. Arrogant Man with his inflated sense of importance, ignorant of his flaws and limitations, and Insecure Man with his negative self worth, ignorant of his qualities and strengths, are both prone to the very same arrogant behaviors, albeit for very different reasons.
We should be careful not to misdiagnose.
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